We like to keep things simple here at Yood, so you can return any of our products within 14 days of delivery for a refund.
To be eligible for a refund, your items must be unused/unopened and in the same condition that you received them.
Please be aware that if you wish to return an unopened product, the cost of return shipping will be your responsibility. We kindly request that you keep this in mind before initiating a return. Thank you for your understanding.
Additionally, we would like to inform you that we can offer you a discounted return shipping label, which will be deducted from your order refund.
If you’d like to get in touch with us about returning your Yood products, please contact us. at support@yoodisfood.com or whatsapp to our customer service at +6011-3539 3143
Great news – We offer a Money Back Guarantee on first-time orders of Yood, so you can try it risk-free!
If it’s just not right for you, let us know within 14 days of delivery by submitting a returns request and referencing the Money Back Guarantee. Valid for orders up to MYR500. Please note, that for all eligible refunds, a MYR20 shipping fee and handling fee for Malaysia or MYR10+overseas courier Fee+return handling fee (from courier company) will be deducted.
Before ordering, please take a look at the full terms & conditions [here].
Refunds can take 3-5 business days to process and be officially posted to your account. If your refund isn't showing, we recommend first checking with your credit card/bank account provider or PayPal customer service.
If you have done this and still have not received your refund, please contact us at support@yoodisfood.com or whatsapp at +6011-3539 3143
